Computer Support

Computer support from Validity is a combination of best practices, fair ethics, advanced software and simplification:

• Proactive rather than reactive support.  We call customers to notify them of an issue before it becomes downtime
• Support is charged per minute with up to the minute information available on our website
• No limit on what hardware or software we support
• Unbiased advice and no charges for general questions or advice
• No extra charges for a problem not solved
• No complicated contracts or cancellation periods

IT Systems and networks

Validity are a one stop shop for an IT system or network design.  From a simple small office network to a more complex IT system such as schools, corporate and multi-site installation.  We lower long term costs and decrease chances of downtime with an aim to centralise and secure data.

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Cloud Systems and Services

Validity allow clients to leverage the cloud in two ways: public shared cloud services or private cloud services.  Private cloud allows a customer to setup an entire IT system within a cloud provider such as Amazon EC2, Microsoft Azure or simply hosting their own dedicated servers in a data center.  Validity are a Microsoft Cloud Partner and provide cloud hosted exchange email, sharepoint and lync.  Validity can combined public cloud services with onsite equipment to allow users to login with one username and password onsite and in the cloud.

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Backup and Online Backup

Validity are a great advocate of online backup. Unlike many providers Validity owns, maintains and operates the end to end backup system. We are also a support provider therefore we can help recover data if the need arises. Storing data on our systems gives some major advantages:

• Validity can manually copy the data to a hard disk and bring it onsite to recover data.  Much quicker than trying to download huge amounts of information across the internet
• You know exactly where your data is located, while it is still safe from prying eyes (all data is encrypted before it leaves clients offices therefore even Validity can not access your information

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